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Wipro Tech Support Engineer Jobs | 2020-2024 Batch | 4 LPA Salary | Apply Now

Wipro Tech Support Engineer Job

Wipro Limited is a multinational technology firm based in India that offers business process outsourcing, consulting, and information technology services. It is among the top six Big Tech businesses in India.

Indian IT firm Wipro Limited provides a number of services, such as business process outsourcing, IT transformation, and IT consulting.

 

Company Wipro
Post
Tech Support Engineer
Degree
Graduate
Branch
All Branch
Batch
2020/2021/2022/2023/2024 Batch
CTC
Rs 4 LPA (Expected)
Location
Bengaluru

So those candidate who meet all the requirement mentioned above are eligible to apply for this post and if you want to know in detail about the actual requirement of this job means what qualities what skills do you actually needed so you can be a perfect fit for this job is given below. This detail is taken from the company official listing that they mentioned in their posting so read it carefully and then apply this will increase the chance of perfect match for this job role

 

Roles and responsibilities

Handles direct customer inquiries
Provides technical support to customers. 
Troubleshoots and repair solutions. Understand network architecture required to support  VoIP services.  
Recommends network hardware, software and design elements.  
Answers technical questions, solve technical problems and suggest appropriate workarounds.
Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email.
Handles and resolve customer inquiries, questions, complaints, and  concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

 

Shift and Location 

Night Shift.

Bengaluru

Qualifications

 

Graduate 
CCNA or equivalent networking qualifications

 

Essential Hiring Skills

? Accuracy and attention to detail
? Excellent written language and comprehension
? Aptitude to comprehend articles and good analytical skills
? Ability to multitask
? MS Excel

? Neutral Voice and Accent and call management

? Process Knowledge.

 

Mandatory Skills

Technical Support

 

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Apptitude Study Material :- Coming Soon

In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like

  • Verbal reasoning questions. …
  • Verbal comprehension questions. …
  • English language questions. …
  • Questions testing abstract reasoning.

The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge

Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role

If You want to Know how to Apply for this Job Click Here

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