Genpact Hiring for Technical Associate | 2020-2023 Batch | Apply Now
Genpact is Hiring 2020-2023 Batch Pass outs Students
About Company
Genpact is an Indian professional services company headquartered in New York City, New York. Founded in Gurgaon, India, and legally domiciled in Bermuda, Genpact currently employs more than 125,000 people and provides services to clients in over 30 countries worldwide. Genpact is listed on the NYSE and generated revenues of US$4.48 billion in 2023.
Genpact was founded in 1997 as a unit of General Electric.The company was founded as GE Capital International Services (GECIS) in Gurgaon. Starting with 20 employees under the leadership of CEO Pramod Bhasin, its charter was to provide business process outsourcing solutions to GE’s businesses. In the beginning, GECIS created processes for outsourcing back-office activities for GE Capital such as processing car loans and credit card transactions. It was an experimental concept at the time and the beginning of the business process outsourcing (BPO) industry
Genpact Technical Associate Recruitment Details
| Company | Genpact |
|---|---|
| Post | Technical Associate |
| Degree | BE/B.Tech/M.E/M.Tech |
| Branch | CS/IT/Ds |
| Batch | 2020/2021/2022/2023 Batch |
| CTC | Rs 4 LPA (Expected) |
| Location | Noida |
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Technical Associate – L1/L2 Support
· Should have excellent written/ verbal communication skills (English business communication).
· Excellent email etiquettes & documentation writing skills
· Should have experience of working with users outside India
· Ability to adapt & implement technical/process level changes.
· Should have excellent problem-solving capability and technical aptitude to resolve incidents.
· Should have worked on Service Now or similar ticketing system
· Eye for detail and good business acumen.
· Understanding of L1/L2 Support Operations
· Comprehend the issue, search on Knowledge Management Tool, and communicate/narrate effectively.
· Client centric mindset and passionate about client satisfaction; goes extra mile to attain customer delight. Is able to maintain and achieve highest Quality standards in Support Operations.
· Working knowledge of Incident & Request Management, should understand ITIL framework and related processes
· Flexible with rotational shifts and open to work in 24X7 Support Operations.
· Intermediate skills in Microsoft excel skills; complex formulas, pivot tables and look ups etc.
· Understanding of RDBMS concepts, SQL knowledge and is able to construct basic SQL queries.
· Exposure to Tableau visualizations and administration would be considered a plus
· Understanding of ETL tools like Alteryx would be plus
· Knowledge on AWS fundamentals would be a plus
· Must be hands on with strong interest and familiarity on broad spectrum of technologies like Windows OS, networks, application servers, databases
Responsibilities
As part of the Level 1 Support team, candidate will be required to
· Should be able to grasp the product knowledge and work in rotational shifts
· First point of contact for customer emails & cases generated by clients/case teams related to the supported applications
· Request and Incident Management – Triage incoming requests and assign to relevant Support Levels utilizing the documentations. Ensure that all requests and incidents are responded within the time specified by the Service Level Agreements.
· Document & add new issues/solutions to Knowledge Management Repository.
· Use of soft skills – Listening, Empathy, Courtesy, Client Centricity etc.
· Utilize professional techniques to retain & for customer delight
· Provide quality service & resolve concerns efficiently & effectively
· Interact extensively (verbal & written) with global teams & users via emails/Slack/Call
· Take part in knowledge training sessions and collaborate & communicate proactively
· Perform Data Modelling, Transformation, and validation with high quality output
· Understand the product/s to effectively troubleshoot incidents.
· Proactively identify opportunities for improvement and work with the Team to implement them.
· Perform UAT testing for the products and raise bugs to the product teams via set channels
Who Can Apply
Qualifications we seek in you!
Minimum Qualifications
· Understanding of Networking & Infra setup.
· Ability to logical analyze issues and eliminate cause to zero in on the root cause.
· Understanding of ITIL framework and foundational concepts
· Intermediate Microsoft excel (Formula) skills.
· Possess SQL knowledge and able to construct basic SQL queries.
· Exposure to Tableau visualizations and administration would be considered a plus
· Understanding of ETL tools like Alteryx would be plus
· Knowledge on AWS fundamentals would be a plus
· Must be hands on with strong interest and familiarity on broad spectrum of technologies like Windows OS, network, application servers, SQL databases
Preferred Qualifications/ Skills
- Bachelor’s / Master’s degree in computer science engineering/technology)
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Placement Materials
TCS Study Material :- Coming Soon
Wipro Study Material :- Coming Soon
Infosys Study Material :- Coming Soon
Accenture Study Material :- Coming Soon
Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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