Unisys Hiring 2021-2022 Batch For Service Desk Associate L1 | Wingineers
Unisys is Hiring 2021-2022 Batch Pass outs Students
About Company
Unisys Corporation is an American multinational information technology services and consulting company founded in 1986 and headquartered in Blue Bell, Pennsylvania.
Global information technology leader Unisys provides high-performance, security-focused solutions to the world’s most technologically sophisticated governments and enterprises. Unisys provides unique software operating environments for high-intensity enterprise computing, industry applications and services, digital transformation and workplace services, and security software and services. For its clients in the government, financial services, and commercial sectors, Unisys creates safer, better results.
Unisys Service Desk Associate
L1 – Fresher Recruitment Details
| Company | Unisys |
|---|---|
| Post | Service Desk Associate L1 – Fresher |
| Degree | Graduate |
| Branch | All Branch |
| Batch | 2021/2022 Batch |
| CTC | Rs 4 LPA (Expected) |
| Location | Hyderabad |
Job Description
Position Overview:
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Responsibilities:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Skills, Experience & Qualifications:
- Fresher
Who Can Apply
You will be successful in this role if you have:
Key Skills:
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Minimum Education Required:
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
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Placement Materials
TCS Study Material :- Coming Soon
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Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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