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Service Now is Hiring for Customer Success Guide | Apply Now
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
| Company | ServiceNow |
|---|---|
| Post | Customer Success Guide |
| Degree | All Degree |
| Branch | All Branch |
| Batch | 2022/2023/2024 |
| Location | Bangalore |
| Apply Link | www.wingineers.co.in/links |
- Customer Success Focus: Serve as a customer advocate, onboarding customers understanding their business needs and helping them achieve measurable outcomes.
- Cross-functional Collaboration: Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
- Executive Engagement: Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
- Best Practices and Enablement: Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
- Escalation Management: Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
- Outcome-Driven Engagement: Support execute customer success plans with clear goals, timelines, and success metrics, ensuring customers see the value in our solutions.
Eligibility
What we need from you:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Business-related degree preferred.
- 0-2 years work experience.
- Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
- Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
- Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
- Program management experience, passion for customer success and improving workplace productivity through innovative technology solutions.
- Additional language preferred
- This position is not eligible for employment based sponsorship
What You’ll Do:
- Work with a Large Portfolio of APAC customers, to understand their business drivers, challenges, and desired outcomes.
- Serve as the trusted advisor to your customers, providing prescriptive guidance on how to best leverage our platform to meet their goals.
- Engage in cross-functional partnerships within the regional hub, collaborating with internal teams to deliver seamless customer experiences.
- Facilitate Business Reviews and other strategic sessions, ensuring alignment between customer needs and our solutions.
- Contribute to the Customer Excellence Group’s thought leadership by developing case studies, customer success assets, and best practices.
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