Oracle Hiring Support Analysts | 2020-2024 Batch | 6 LPA Salary | Wingineers
Based in Austin, Texas, Oracle Corporation is a multinational American computer technology business. Oracle ranked third globally in 2020 in terms of both market capitalization and revenue. The company had 80 seats in Forbes Global 2000 in 2023.
Oracle, a global leader in cloud solutions, solves today’s issues with technology of the future. Diverse viewpoints, skills, and backgrounds are the foundation of true creativity.
We are motivated to surpass previous achievements when all voices are heard. We are therefore dedicated to growing our diverse, inclusive workforce, which fosters a range of viewpoints and views.
We have collaborated with leaders in nearly every industry, and by conducting business with honesty, we have survived more than 40 years of change.
Careers at Oracle provide access to international opportunities where work-life balance thrives. Based on the ideas of equality and consistency, we provide a very competitive range of benefits to our employees. With customizable retirement, health, and life insurance options, we prioritize our employees.
| Oracle | Micron |
|---|---|
|
Post |
Support Analyst |
|
Degree |
Bachelor’s/Master’s Degree |
|
Branch
|
All Branch |
|
Batch |
2020/2021/2022/2023/2024
Batch |
|
CTC |
Rs 6 LPA (Expected) |
|
Location |
Bengalore |
Responsibilities
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: Windows, MAC, SCCM, Citrix, Active Directory accounts, Printer issues, Software & Hardware issues etc. Handle incoming calls by analyzing the issue and following appropriate Knowledge Base articles to implement necessary fixes. Document case notes in the ticket tracking system and escalate incidents when appropriate. Work is semi-routine in nature. Support may be delivered via phone or electronic channels like web and position will work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
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In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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