Mastercard is Hiring For Enterprise Operations Engineer
Mastercard is Hiring 2020-2023 Batch Pass outs Students
About Company
Mastercard Inc. is the second-largest payment-technology corporation worldwide. It offers a range of payment transaction processing and other related-payment services. Its headquarters are in Purchase, New York
Mastercard Inc. (stylized as MasterCard from 1979 to 2016, mastercard from 2016 to 2019) is the second-largest payment-technology corporation worldwide. It offers a range of payment transaction processing and other related-payment services (such as travel-related payments and bookings)
Mastercard Enterprise Operations Engineer Recruitment Details
| Company | Mastercard |
|---|---|
| Post | Enterprise Operations Engineer |
| Degree | Graduate |
| Branch | CS/IT |
| Batch | 2020/2021/2022/2023 Batch |
| CTC | Rs 4 LPA (Expected) |
| Location | Chennai |
Job Description
Overview
• This Job demands L1 Application Support, Alert handling, Monitor application
health check and involvement in any Event, Incident and Problem
Management Process.
· Deliver world class technical support for MasterCard applications and
infrastructures, enabling growth, diversification and new business generation.
• Provide 24x7x365 support for MasterCard applications; with focus on
minimizing impact to Customers and internal users.
• Monitor the application and infrastructure, and be a key stakeholder in
MasterCard Incident and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and
identify areas of improvement.
• Have you worked in a Production Support Environment?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global
scale?
Role
· Perform L1 Application Support services on a 24x7x365 basis. Email Based Alert Monitoring – Initial response & triage of alerts using SOP
· Validation of CRQ’s using Alerts or Dashboards
· Application Performance and Monitoring using Dashboards
· Problem Ticket creations & follow-ups for Alerts reductions
· Alerts/Volumetric reporting (Bi-weekly, Monthly)
· Participation in TRT/Bridge calls for Critical alert resolution
· Soft Skills & Situation Management over the phone call
· Contribution in Knowledge Management – create/update new or existing SOP
· Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
· Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
· Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
· Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
· Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
· The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
· Person should be ready to work in Shifts.
Who Can Apply
All about You
· Bachelor’s Degree or equivalent work experience.
· Basic understanding of UNIX scripting
· Experience on batch scheduling & Monitoring
· Basic understanding of SQL/Oracle or any other relational database
· Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
· Effective problem and troubleshooting skills
· Knowledge of ITSM best practices
· Effective written and verbal communication skills
· Effective interpersonal skills.
Secondary skills (Good to have) –
· Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix
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Placement Materials
TCS Study Material :- Coming Soon
Wipro Study Material :- Coming Soon
Infosys Study Material :- Coming Soon
Accenture Study Material :- Coming Soon
Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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