Diebold Nixdorf Hiring Service Desk Specialist | 5 LPA Salary | 2018-2023 Batches
Diebold Nixdorf is Hiring 2018-2023 Batch Pass outs Students
About Company
Diebold Nixdorf is an American multinational financial and retail technology firm with a focus on self-service transaction systems, including sales, manufacturing, installation, and maintenance.
Diebold was established as the Diebold Bahmann Safe Company in Cincinnati, Ohio, in 1859. The company’s 250 founding employees, led by German immigrant Charles Diebold, started producing safes and bank vaults in a Canton, Ohio, facility.
Diebold Nixdorf Service Desk Specialist Recruitment Details
| Company | Diebold Nixdorf |
|---|---|
| Post | Service Desk Specialist |
| Degree | Bachelor’s/Master’s Degree |
| Branch | All Branch |
| Batch | 2018/2019/2020/2021/2022/ 2023 Batch |
| CTC | 5 LPA (Expected) |
| Location | Hyderabad |
Job Description
Job Description
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
Responsibilities
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
Who Can Apply
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 0-8 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation. The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Placement Materials
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Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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