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Cognizant is Hiring System Engineer | Apply Now
Cognizant is Recruiting Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have experience in Service Desk operations and will be comfortable working in a rotational shift model. This role is based in our office and does not require travel. The Systems Engineer will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing excellent support to our users
| Company | Cognizant |
|---|---|
| Post | System Engineer |
| Degree | Bachelor's Degree |
| Branch | CS/IT |
| Batch | 2021/2022/2023/2024 |
| Location | Chennai |
| Apply Link | www.wingineers.co.in/links |
- Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
- Monitor and maintain IT systems ensuring optimal performance and availability.
- Assist in the installation configuration and maintenance of computer systems and networks.
- Respond to service desk tickets in a timely manner ensuring user satisfaction and adherence to SLAs.
- Collaborate with other IT team members to troubleshoot and resolve complex technical issues.
- Document and update technical procedures and user guides to improve support processes.
- Conduct regular system checks and preventive maintenance to minimize downtime.
- Participate in the development and implementation of IT policies and procedures.
- Assist in managing user accounts permissions and access rights in various systems.
- Provide training and support to users on new technologies and systems.
- Stay updated with the latest industry trends and technologies to enhance support capabilities.
- Ensure compliance with company security policies and procedures.
- Contribute to continuous improvement initiatives to enhance service desk operations.
Eligibility
- Possess a strong understanding of Service Desk operations and best practices.
- Have experience with troubleshooting hardware and software issues.
- Demonstrate proficiency in installing and configuring computer systems and networks.
- Show excellent communication skills to effectively interact with users and team members.
- Exhibit strong problem-solving abilities to diagnose and resolve technical issues.
- Have knowledge of IT policies procedures and security protocols.
Certifications Required
- CompTIA A+ ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate
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