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Cognizant is hiring for Trainee 2024 Batch | Apply Now

Vibhav November 25, 2024

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Cognizant Technology Solutions Corporation is an American multinational information technology services and consulting company. It is headquartered in Teaneck, New Jersey, U.S. Cognizant is part of the NASDAQ-100 and trades under CTSH

Job description

IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscape of IT Service Desk has witnessed significant transformations due to technological advancements. Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts’ time for more complex issues.

Key responsibilities

Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.

Role expectations

Associate should be client focused and able to work with users from different communities and cultures across the globe.
Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
Work in shifts and work from office.

Support available from Cognizant (post joining as Full Time Employee)

Night shift allowance will be paid by the project.
Cognizant provide cabs for pick-up and drop, ensuring safety and comfort.
Timely rewards and recognition for top performers.

If you are passionate about customer service, possess strong technical skills, and thrive in a fast-paced environment, then this role is for you.

Compensation – INR 4,00,000 per annum

Eligibility Criteria

2024 Batch of B.E/B.Tech of any branch (UG full time degree).
At the time of registration, consistent academic record of a minimum of 50% in X, XII, Diploma, UG & PG with no standing arrears in current education.
At the time of joining, all recruits need to have a minimum 50% aggregate in the pursuing degree with no standing arrears.
Opportunities are open to Indian nationals / OCIs who are currently residing in India.
Flexible to relocate to anywhere in India, work in any shift / technology / domain, including work from office location basis business requirements.

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In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like

Verbal reasoning questions. …
Verbal comprehension questions. …
English language questions. …
Questions testing abstract reasoning.

The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge

Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role