Cision Hiring 2020-2024 Graduates for Customer Support Specialist Role | Apply Now
Cision Ltd. is a software and services supplier for earned media and public relations. With its main office located in Chicago, Illinois, the corporation was founded in the Cayman Islands.
At Cision, we think that effective communication may propel any kind of organization—be it a business, a brand, or another—forward. More than ever, CEOs and businesses are putting communications executives on their agendas and entrusting them with building and safeguarding brands.
We work in partnership with over 75,000 organizations—84 percent of which are Fortune 500—to comprehend, impact, and elevate their narratives.
| Company | Cision |
|---|---|
|
Post |
Customer Support Specialist |
|
Degree |
Graduate |
|
Branch |
All Branch |
|
Batch |
2020/2021/2022/2023/2024
Batch |
|
CTC |
Rs 4 LPA (Expected) |
|
Location |
Remote |
So those candidate who meet all the requirement mentioned above are eligible to apply for this post and if you want to know in detail about the actual requirement of this job means what qualities what skills do you actually needed so you can be a perfect fit for this job is given below. This detail is taken from the company official listing that they mentioned in their posting so read it carefully and then apply this will increase the chance of perfect match for this job role
The Customer Support Specialist (CSS) develops a culture of Customer Excellence through timely and thorough handling of customer problems, customer issues, answering product and service questions and suggesting information about other products or services. The CSS works with our customers to remove blockers to adoption of our software ensuring they can achieve their business goals.
Key responsibilities and expectations
- Answers customer support requests via telephone, ticket or web promptly to enhance the customer experience.
- Patiently and attentively listens to customers queries and manages the resolution or connects them with the appropriate teams to address their needs
- Quickly learns the functions of the support tools and systems to log in and resolve customers’ requests
- Accurately records and logs interactions with customers and updates account information and are able to retrieve this information to create reports for management
- Resolves platform or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment
- Works with Customer Experience management to maintain best practices for efficient communications with customers
- Address customer questions about new products or services
- Collaborates with Customer Success Managers, Onboarding & Implementation Consultants and other customer facing personnel to ensure service excellence
- Contributes to bottom line sales by increasing customer satisfaction and reducing customer churn
- Cross functional collaboration with internal and external partners and stakeholders, e.g the sales department, finance, other CX departments etc.
- Performs other duties as required
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In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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