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American Express Hiring TCPS Analyst I | 2020-2023 Batch | 5.5 LPA Salary

Vibhav October 26, 2024

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The American Express firm, also known as Amex, is a worldwide financial services firm and bank holding company based in the United States that focuses on payment cards. Its headquarters are located in Lower Manhattan’s Battery Park City area at 200 Vesey Street, popularly referred to as the American Express Tower.

Since 1850, American Express has worked to make a difference in our customers’ lives in ways that matter most to them.

Through our enterprise ESG strategy and Community Giving from the American Express Foundation, we bring the powerful backing of American Express to our customers, colleagues and communities.

Company	American Express
Post	TCPS Analyst I
Degree	Bachelor / Master’s Degree
Branch	All Branch
Batch	2020/2021/2022/2023 Batch
CTC	Rs 5.5 LPA (Expected)
Location	Gurgaon

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

The primary objective would be to deliver very high standard of customer service by reviewing and analyzing requests received from merchants and customers globally for prepaid products and make informed decision to pay or decline the request post determining if all the compliance requirements are met.

Travelers Cheques & Prepaid Servicing (TCPS) operations team ensures extraordinary customer service for our customers and merchants in a 24*7, multi-lingual environment. We manage servicing and operations for prepaid products giving support on all queries from a phone servicing and back-end operations perspective.

Responsibilities:

Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
Handle Escheatment calls and faxes.
Process Refund Requests, Overspend and Excessive balance cases
Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
Respond to customer escalation and conduct a root cause analysis of the escalation
Leverage expertise in analyzing risk related data, identifying fraud connections
Manage change effectively to meet / exceed performance targets

Minimum qualification:

Graduate with 0 – 3 years of Prior Experience
Proficiency in German language
Work in a 24*7 work environment in a customer facing calling profile
Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
Good oral and written communication skills in English
Good listening and decision-making skills.
An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
Should not be on any form of counselling.
Last year performance rating should be Minimum G3/L3.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like

Verbal reasoning questions. …
Verbal comprehension questions. …
English language questions. …
Questions testing abstract reasoning.

The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge

Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role