Atlassian Hiring Junior Tech Support Analyst for 2020-2023 Graduates | Wingineers
Atlassians is Hiring 2020-2023 Batch Pass outs Students
About Company
The Australian-American software company Atlassian Corporation creates tools for project managers, software engineers, and other related professions. The corporation has its global headquarters in Sydney, Australia, and its US headquarters in San Francisco. Its domicile is in Delaware.
Every notable human accomplishment is the result of a collaborative effort.
Our solutions leverage the power of software to assist teams throughout the world progress humanity in a variety of fields, including disaster relief, space flight, medicine, and pizza delivery.
Helping every team reach its full potential is our goal.
Atlassians Junior Tech Support Analyst Recruitment Details
| Company | Atlassians |
|---|---|
| Post | Junior Tech Support Analyst |
| Degree | Bachelor’s/Mater’s Degree |
| Branch | All Branch |
| Batch | 2020/2021/2022/2023 Batch |
| CTC | Rs 4.5 LPA (Expected) |
| Location | Bengaluru |
Job Description
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
If you love learning new systems and technologies, striving for continuous improvement, and pride yourself on your customer service skills, then Atlassian has a superb opportunity for you!
More about you
We love people with a healthy balance of technical ability and pride themselves on customer service. You research and play with new technologies in your spare time and know how to translate complex technical ideas for non-technical people. You don’t take things at face value because “that’s the way they are done,” but seek to understand the reasons and take steps to improve. You are tenacious in your pursuit of understanding, getting to the bottom of an issue to prevent it from recurring and helping the team by documenting your journey and successes.
Responsibilities
Reporting to the India Technical Support Manager as a Junior On-Site Technical Support Analyst, you will be based onsite in the Bengaluru office during regular work hours (Monday-Friday), supporting Atlassians by maintaining meeting rooms, providing event support and technical support for technologies that Atlassian’s use daily.
More about this position
The regional Technical Support Team is part of a global team that supports Atlassians from our (very casual) executive level to regular employees, regardless of where they choose to work. We are experienced communicators working with other teams in Workplace Technology, such as the Service Desk, Engineering, and Leadership teams. As champions for the end-user, we touch almost everything Workplace Technology does, plus more. You’ll work with integral Atlassian teams, including Product, Server, Cloud and Mobile Engineering, Customer Support and Execs, so there is always a new challenge!
Who Can Apply
Qualifications
On your first day, we’ll expect you to have:
- Epic customer service skills;
- A love of helping people and an appetite to learn;
- AV troubleshooting (VC and collaboration Technologies such as Zoom Rooms & digital signage);
- Experience in providing tech prep & support for events onsite;
- Solid skills in supporting and troubleshooting MacOS both in-person and remotely;
- Solid skills in supporting collaboration tools (Slack, Zoom, GSuite, etc).
It’s great, but not required if you have experience with:
- Experience supporting Windows 10/11
- Familiarity with MDM solutions
- Some familiarity with SAML integrations
- Experience working with a globally distributed team
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Placement Materials
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Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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