Oracle is Hiring Internal Customer Tech Support | Salary 5 LPA | Wingineers
Oracle is Hiring 2020-2024 Batch Pass outs Students
About Company
Oracle Corporation is an American multinational computer technology company headquartered in Austin, Texas, United States. In 2020, Oracle was the third-largest software company in the world by revenue and market capitalization. In 2023, the company’s seat in Forbes Global 2000 was 80.
Oracle, a global leader in cloud solutions, applies technology of the future to solve issues of the present. Diverse viewpoints, skills, and experiences are the foundation of true creativity.
We are motivated to go above and beyond what has been done previously when everyone’s voice is heard. For this reason, we’re dedicated to growing our diverse staff, which encourages a range of viewpoints and views.
We’ve collaborated with leaders in practically every field, and by conducting business ethically, we’ve survived more than 40 years of change.
Oracle Internal Customer Tech Support Recruitment Details
| Company | Oracle |
|---|---|
| Post | Internal Customer Tech Support |
| Degree | Bachelor’s Degree |
| Branch | All Branch |
| Batch | 2020/2021/2022/2023/2024 Batch |
| CTC | Rs 5 LPA (Expected) |
| Location | Bangalore |
Job Description
Job Description
As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs. This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers. You’ll play a vital role in nurturing customer relationships and providing guidance to internal team members on various technical challenges and escalated issues.
Career Level – IC2
Responsibilities
- Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
Who Can Apply
Required Skills
- Cloud Technologies
- Technical Support
- Troubleshooting
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Placement Materials
TCS Study Material :- Coming Soon
Wipro Study Material :- Coming Soon
Infosys Study Material :- Coming Soon
Accenture Study Material :- Coming Soon
Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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