Cyient is Hiring For Executive Tech support | Salary 10 LPA
Cyient is Hiring 2020-2023 Batch Pass outs Students
About Company
Cyient (Estd: 1991, NSE: CYIENT) partners with over 300 customers, including 40% of the top 100 global innovators, to deliver intelligent engineering and technology solutions for creating a digital, autonomous, and sustainable future.
To create a digital, autonomous, and sustainable future, we provide intelligent engineering and technology solutions to over 300 customers, including 40 percent of the world’s top 100 innovators. With our partners, we are dedicated to creating a future that is socially conscious, culturally diverse, and ecologically sound.
Cyient Executive Tech support Recruitment Details
| Company | Cyient |
|---|---|
| Post | Executive Tech support |
| Degree | Bachelor’s Degree |
| Branch | All Branch |
| Batch | 2020/2021/2022/2023 Batch |
| CTC | Rs 4 LPA (Expected) |
| Location | Hyderabad |
Job Description
- As a customer service consultant, you utilise your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimise impact to customers.
- About the Role:
- Apply knowledge of the client’s processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
- Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
- Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
- Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
- Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication.
- Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
- Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
- Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements
- Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others
Who Can Apply
Skills required:
• Strong written and verbal communication skills
• Ability to work autonomously – Highly self-disciplined
• Some level of previous call centre or customer management experience is highly desirable
• Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer
• Excellent time management skills with ability to meet respective performance measures
• Tech savvy and ability to navigate through multiple systems and applications
• Troubleshooting skills in managing and resolving customer issues and queries succinctly
• Have the ability to multitask while on the phone with customers
• Note capturing and typing skills
Multitasking,Oral Communications,Customer Relationship Management (CRM),Customer Service,Call Center,Communication,Taking Initiative,Standard Operating Procedure (SOP),Time Management,Customer Follow-Ups
Multitasking,Oral Communications,Customer Relationship Management (CRM),Customer Service,Call Center,Communication,Taking Initiative,Standard Operating Procedure (SOP),Time Management,Customer Follow-Ups
Associate
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Placement Materials
TCS Study Material :- Coming Soon
Wipro Study Material :- Coming Soon
Infosys Study Material :- Coming Soon
Accenture Study Material :- Coming Soon
Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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