InFeedo is Hiring For Customer Success Managers | Salary 10 LPA

InFeedo is Hiring 2020-2023 Batch Pass outs Students

About Company

Amber, an AI-based solution created by inFeedo, is reportedly being implemented by a significant professional services company, PwC, suggesting that inFeedo may be expanding. This endorsement by a major, well-known company shows that inFeedo’s product is well-received in the marketplace. It appears like inFeedo is effectively growing its clientele given its emphasis on improving the user experience using tools like Amber. The business may see growth in the competitive SaaS-based analytics market if it uses AI to empathize with employees, which is in line with current industry trends.

InFeedo Customer Success Managers Recruitment Details

Job Description

Job description

Customer Success Managers are the voice of our customers at inFeedo. We’re looking for people who have demonstrated excellent customer retention skills with an ability to translate business needs into product specifications within short periods.

This role is for customers with a subscription window between 0-6 months. Experience in handling such accounts and showcasing ROI to them within the specified time frame will be preferred. Since the window is short, we are looking for individuals who are highly motivated, are confident and have a sense of urgency while dealing with such accounts.

We believe that a key aspect of innovation is to create a diverse culture where individuals from different fields come together. Example: We have an HR person working in sales, a sales person working in HR” and are looking for cross functional experts to join our Onboarding team. “HR/engagement consultant expertise” OR “SaaS product expertise” preferred!

What will you be doing?

1. Customer Retention: Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI within the short subscription period. Increase renewal rates and reduce churn. Conduct EBRs with Amber champions and decision makers.
2. High CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs and create a company-wide customer feedback loop.
3. Promote Product Adoption: Promote product adoption with key customer stakeholders.
4. Implement Success Plans: Work closely with customers to create and execute success plans that align with their business objectives and maximize the value they receive from our product.
5. Manage Enhancement Requests: Work closely with product/tech teams to explore the feasibility of technical enhancement requests.
6. Expectation Setting: Be able to handle expectations of customers effectively to make sure their experience with us is nothing short of fabulous
7. Cross-functional collaboration: this role will require you to work with some of our most strategic growth customers so you must align closely with sales, engineering, product and other teams.

This role offers exciting opportunities to interact with some senior industry leaders and build long-lasting customer relationships that create deep customer satisfaction and product adoption. Go for the extra mile, by not only solving their issues but delighting them thanks to your simple, efficient, and caring communication.

Who Can Apply

Job requirements

Is this you?

1. Are you someone with either “HR/engagement consultant expertise”  or  “SaaS product expertise”? These are critical must-haves for this role.

2. Qualification: Degree in Technology, Engineering or Computer Science.

3. Experience:

   1. Total: 3+ years of total work experience with proven delivery and retention accountability in a customer-facing organization, preferably enterprise technology in customer success

   2. Domain: Specific experience managing mid-market/SMB/growth customers

4. Critical Skills:

   1. Excellent communication – both written and verbal

   2. Presentation skills, customer calls facilitation and relationship-building

   3. Assertiveness – ability to manage influence through persuasion, negotiation, and consensus-building

   4. Strong attention to detail and ability to multi-task when working towards deadlines.

Brownie Points

1. SaaS Startup Experience

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Placement Materials

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Apptitude Study Material :- Coming Soon

Selection Process

Round 1

In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like

• Verbal reasoning questions. …
• Verbal comprehension questions. …
• English language questions. …
• Questions testing abstract reasoning.

Round 2

The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge

Round 3

Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role

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