GitLab is Hiring For Associate Support Engineer
Github is Hiring 2020-2023 Batch Pass outs Students
About Company
GitHub is a developer platform that allows developers to create, store, manage and share their code. It uses Git software, providing the distributed version control of Git plus access control, bug tracking, software feature requests, task management, continuous integration, and wikis for every project.
GitHub Inc (GitHub), a subsidiary of Microsoft Corp, is a software development platform. The company offers hosting, code previewing, integration, social coding and project management services. It offers its solutions through the brand names Electron and GitHub. The company offers Atom, a hackable text editor platform for cross-platform editing of projects and a multiple-pane interface for comparing and editing codes across files. GitHub’s Atom offers a built-in package manager and file system browser for packages. Its electron, a framework for the creation of cross-platform desktop applications utilizing web technologies such as JavaScript, HTML and CSS. The company provides project hosting services for individuals and enterprises. GitHub is headquartered in San Francisco, California, the US.
GitLab Associate Support Engineer Recruitment Details
| Company | GitLab |
|---|---|
| Post | Associate Support Engineer |
| Degree | Bachelor’s/Master’s Degree |
| Branch | CS/IT/DS |
| Batch | 2020/2021/2022/2023 Batch |
| CTC | Rs 5 LPA (Expected) |
| Location | Remote |
Job Description
An overview of this role
Support Engineering at GitLab isn’t just a title – you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue.
That’s not all though – you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the Support team, there are no barriers to using your skills to improve the experience of our users and customers.
Some examples of our projects:
- A tool to quickly analyze strace output
- A solution to capture the state of a customer’s server for easier troubleshooting
- A tool which turns log files into interactive tables to easily sort and filter columns
- A functionality to ChatOps to make it easier to identify user accounts on GitLab.com
What you’ll do
- Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing
- Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy
- Create and update documentation based on customer interactions
- Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart)
- Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications
Who Can Apply
What you’ll bring
- Experience in and passion for managing customer-facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the development team, and case resolution
- Basic Linux systems knowledge
- Basic familiarity/knowledge of scripting languages (preferably Ruby or Bash)
- Basic understanding of Git
- Ability to communicate technical topics to customers and coworkers of varying technical skill level
About the team
The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting – Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected.
Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings.
How GitLab will support you
- Benefits to support your health, finances, and well-being
- All remote, asynchronous work environment
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and development budget
- Parental leave
- Home office support
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Placement Materials
TCS Study Material :- Coming Soon
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Accenture Study Material :- Coming Soon
Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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