Bosch is Hiring For Process Associate
Bosch is Hiring 2020-2023 Batch Pass outs Students
About Company
Robert Bosch GmbH, commonly known as Bosch, is a German multinational engineering and technology company headquartered in Gerlingen, Germany. The company was founded by Robert Bosch in Stuttgart in 1886. Bosch is 94% owned by the Robert Bosch Stiftung, a charitable institution.
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world’s leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Bosch Process Associate Recruitment Details
| Company | Bosch |
|---|---|
| Post | Process Associate |
| Degree | Bachelor’s/Master’s Degree |
| Branch | CS/IT/DS |
| Batch | 2020/2021/2022/2023 Batch |
| CTC | Rs 4.5 LPA (Expected) |
| Location | Bangalore |
Job Description
Job Description
Team Member / Agent / Process AssociateJoin a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.The individual must possess basic skills / abilities to perform the essential functions.Responsibilities:Provide Level 1 and Level 2support for tools/applications and co-ordinate with stakeholders until closureObtain and evaluate all relevant data to handle complaints and enquiriesMonitor and Dispatch incidents/tickets to the right technical solution groupEfficiently resolve complaints to completion and achieve customer satisfactionComplete call notes and reports as necessary and update them in the CRMReport creation using MS office toolsRecord details of comments, enquiries, complaints, and actions takenManage administration, communication and coordination with internal departmentsFlexible and willing to work in shifts – 24/7 helpdesk environmentQualifications1 Year – 3 years of recent work experience in handling tickets and supporting any tools/applicationsExposure and understanding of ITIL conceptsGood working knowledgeof MS Office toolsMS Excel – AdvancedMS PowerPoint – AdvancedMulti-Lingual ability is a mustEnglish: Excellent verbal and written communication skillHindi: Excellent verbal communication skillKnowledge of regional languages like Kannada/ Tamil / Telugu/Malayalamis a nice to haveWilling to work in rotational shifts
Who Can Apply
Qualifications
Bachelors degree in Computer Science, Information Technology, Computer Technology or related science field .
Additional Information
1-3 Years of Experience
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Placement Materials
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Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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