Springworks is Hiring For Customer Support Intern
Springworks is Hiring 2020-2023 Batch Pass outs Students
About Company
Springworks is the embodiment of our vision and ambition to revolutionise the HR landscape with products that serve businesses in the most human way.
We are leading the world to the future of HR which should have been ours already.
Springworks Customer Support Intern Recruitment Details
| Company | Springworks |
|---|---|
| Post | Customer Support Intern |
| Degree | All Degree |
| Branch | All Branch |
| Batch | 2020/2021/2022/2023 Batch |
| CTC | Not Disclosed |
| Location | Remote |
Job Description
Role Overview
First and foremost, we’re looking for people who are excited about what we’re doing—you don’t need to know anything about the HRTech ecosystem, but should be excited to learn.
The objective for a Customer Support Intern is to be able to provide excellent customer service while gaining a deep understanding of our products.
Responsibilities
Handling customer queries and resolving issues related to products of Springworks.
Being educated about product features, operations process, keep the relevant stakeholders updated on the feedback.
Understanding products and services in detail to provide accurate information to customers.
Problem-solving skills to effectively address and resolve customer issues.
Exceptional communication skills to interact professionally with customers and team members.
Hands-on experience with customer relationship management (CRM) systems and other relevant applications like Trello, Zoho Desk, SalesIQ, YAMM, Google Sheets etc.
Continuous improvement of the support process by providing feedback and suggestions based on customer interactions.
Your work plan for first few weeks-
1st & 2nd week-
Training on the way we communicate, the softwares that we use to communicate, and their functionalities in detail.
Training on our products in detail and handling 10 insufficiency tickets per day.
3rd & 4th week-
Getting to know more about insufficiency, trackers that we use and handling and closing 30 insufficiency tickets per day.
Getting to know the support function and the work, closing 50 tickets per day.
5th week-
- Handling insufficiency emails independently and clearing the emails from Team’s list.
Who Can Apply
Requirements
- High Agency: Ability to take initiative, make decisions, and proactively address challenges.
- Strong verbal and written communication skills.
- Ability to handle customer enquiries with empathy and professionalism.
- Detail-oriented with excellent problem-solving abilities.
- Proficient in using Microsoft Office Suite and comfortable with various software applications.
- Enthusiastic team player with a willingness to learn and adapt.
- Currently pursuing or recently completed a degree.
Please Note:
- This is a full time internship opportunity and you should be available for a minimum duration of 9 months.
- This role requires you to work in night shift (10pm – 7am), applicants comfortable with doing a night shift can apply.
About Company / Benefits
- Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free Tele doctor consultations with 15 different specialities for you and your family members.
- Learning & development budget ( Up to Rs. 21,000/-).
- Work from anywhere effortlessly with our remote setup perk: Rs. 25,000 for furniture and headphones.
- Lifestyle Allowance & Internet Reimbursement upto Rs 3000 per month towards food, OTT, health/fitness, Wi-Fi/ Internet etc. Claim anything in these categories, Only bill/payment receipt in your name should be enough.
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Placement Materials
TCS Study Material :- Coming Soon
Wipro Study Material :- Coming Soon
Infosys Study Material :- Coming Soon
Accenture Study Material :- Coming Soon
Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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