Microsoft is Hiring For Technical Support Advisory Salary 5 Lpa
Microsoft is Hiring 2020-2023 Batch Pass outs Students
About Company
Microsoft is the largest vendor of computer software in the world. It is also a leading provider of cloud computing services, video games, computer and gaming hardware, search and other online services. Microsoft’s corporate headquarters is located in Redmond, Wash., and it has offices in more than 60 countries.
Microsoft Technical Support Advisory Recruitment Details
| Company | Microsoft |
|---|---|
| Post | Technical Support Advisor |
| Degree | Bachelor’s/Master’s Degree |
| Branch | CS/IT |
| Batch | 2020/2021/2022/2023 |
| CTC | Rs 5 LPA (Expected) |
| Location | Bangalore (50% work from home) |
Job Description
• Team Readiness & Development – you will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs. • Case Management (Delivery Excellence) – you will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues. • Managing Collaborative Activities – mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business). • Supportability Activities – you will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection. • Process Improvement – collaborate with stakeholder teams providing product and process feedback.
Establishing and maintaining a strong technical relationship with the Supplier and internal frontline and escalations teams.
•Work directly with TLs and SEs at the Supplier/CSS to foster collaboration, open communication channels and identify technical needs. •Actively collaborate with Suppliers/CSS teams to provide product feedback to Product Group.
•Review cases regularly providing guidance to expedite resolution and increase Customer Partner Experience.
•Work with Supplier Support Engineering teams to monitor case wellness and provide feedback to management regarding technical ability, competency and process adherence.
•Ensure recovery and follow up with Customers and Partners in appropriate situations.
•Initiate escalation to internal channels based on customer need, case progress/wellness, or technical resource requirements.
•Manage the transfer of sensitive cases from Supplier sites to internal resources when needed; monitor Microsoft aliases for response to customer and Partner queries and for appropriate use of the aliases by Supplier personnel.
•Have regular technical teleconference and/or case reviews with Suppliers in order to drive continued technical growth.
•Travel for periodic Supplier visits; when on-site, training and mentoring will be required for the Supplier Support Engineering teams.
Who Can Apply
Good understanding of voice gateways/PBX
Understanding of voice codecs eg G.711, G.729
Good with SIP, RTP, HTTP protocols.
Fair understanding of Lync/Skype for business server roles (Front end, Director, Mediation, Reverse Proxy..)
Understanding and troubleshooting knowledge on TCP/TLS protocols
Proven knowledge and experience with the deployment of supporting technologies Exchange, Active Directory, SQL
Initiative to develop expertise on new technologies beyond the provided training.
Solid understanding of client/server, networking, and Internet technologies fundamentals
Working experience in SfB Online and/or SfB onprem/Lync
Experience in debug/reading network captures/log/trace analysis and tools used.
Coordination with product group and good at technical delivery
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Placement Materials
TCS Study Material :- Coming Soon
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Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
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