Practo is Hiring For Product support specialist
Practo is Hiring 2020-2023 Batch Pass outs Students
About Company
Practo Technologies Private Limited develops and distributes medical information systems. The Company offers an online software platform that provides automated appointment scheduling, billing solutions, and storage of medical records. Practo Technologies serves customers in India.
EY Data and Analyst Recruitment Details
| Company | Practo |
|---|---|
| Post | Product support specialist |
| Degree | Graduate |
| Branch | All Branch |
| Batch | 2020/2021/2022/2023 |
| CTC | Rs 3 LPA (Expected) |
| Location | Bengaluru |
Job Description
Review the content on the platform based on the specified guidelines with desired quality
• Understand the customer’s review, and moderate as per the SOP.
Day-to-day moderation of customer reviews, triaging customer support inquiries, answering product questions, enlisting assistance from SMEs for complex queries, connecting the “right” people to issues that arise, etc.
Tickets handling and emails and resolving their concerns with respect to the reviews.
Work towards providing an excellent customer experience by going the extra mile on every interaction.
Maintain overall customer satisfaction levels to ensure a continuous relationship with Practo.
Ensure complete documentation of all activities undertaken with respect to the ticket or call log.
Must have Excellent Communication.
Must have Basic Computer knowledge – MS office tools and Google spreadsheets are a plus.
Good to have experience in a customer-facing environment.
Adhere to the Process defined in both Operations and internal quality legend
Demonstrate good product knowledge through a monthly quiz
Who Can Apply
Must have Excellent Communication.
Must have Basic Computer knowledge – MS office tools and Google spreadsheets are a plus.
Good to have experience in a customer-facing environment.
Adhere to the Process defined in both Operations and internal quality legend
Demonstrate good product knowledge through a monthly quiz
Must have:
Should be able to communicate clearly
Languages – English, Hindi, English, Telugu
Should have a good understanding of Practo products
Should be aware of all the Processes and Policies of the supporting products
Nice to have:
Min 1 year of experience
Work experience in working/ connecting with Doctors
Other Jobs :- Click Here
2024 Batch Passouts Jobs :- Click Here
Internships :- Click Here
Govt Jobs :- Click Here
Placement Materials
TCS Study Material :- Coming Soon
Wipro Study Material :- Coming Soon
Infosys Study Material :- Coming Soon
Accenture Study Material :- Coming Soon
Apptitude Study Material :- Coming Soon
Selection Process
Round 1
In first round there will Aptitude Round where question related to check capabilities of the candidate through variety of questions like
- Verbal reasoning questions. …
- Verbal comprehension questions. …
- English language questions. …
- Questions testing abstract reasoning.
Round 2
The second round is generally a Technical Round in which all the technical related question were asked to candidate according to job role. In this generally the interviewer checks candidate technical ability the depth and breadth of candidaate knowledge
Round 3
Round 3 is a HR round in some cases TR and HR round are occur concurrently. This round is conducted by Human Resource Professional who ensures that you are the right candidate for the role
If You want to Know how to Apply for this Job Click Here
